If you are unhappy with any item, we are willing to exchange or refund provided that the item is returned in their original condition within 14 days of receipt. Please ask for proof of postage from the Post Office for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
Our returns address is: Torque Wortley Moor Road, Wortley, Leeds, LS12 4JH
Our email address is: firstname.lastname@example.org
Returned postage charges will only be refunded if the item is damaged or faulty. In this instance, please inform us within 24 hrs of delivery by email (email@example.com) to arrange for a replacement to be sent.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.